ULTIMA

Business & technology consulting services complement our outsourcing capabilities to address the challenges our clients face. Our capabilities include Enterprise CRM Solutions, Strategic Delivery Capabilities, Enterprise Integration, Business Intelligence, Mobile Solutions and Web Services. Ultima architects, designs, builds and deploys technology-based business solutions, typically integrating process, technology and human performance components.

OPERATIONS CONSULTING

Global sourcing solutions from Ultima in partnership with helps organizations worldwide to reduce cost and scale up operations, while focusing on their core competency. Gain insight from industry experts on Global Sourcing strategies.

With deep industry expertise, highly qualified resources and proven experience in consulting and outsourcing, Ultima can mobilize the right people, skills, alliances and technologies

Pegasystems :

Pegasystems (NASDAQ: PEGA) is the industry leader in Business Process Management (BPM) software solutions. PEGA helps some of the world's largest organizations achieve new levels of agility, become more competitive, and innovate in ways they often did not know were possible. PEGA's patented Build for Change® technology enables organizations to realize rapid and significant business returns.

 

Business Process Management:

Pegasystems provides a rules-driven Business Process Management (BPM) suite intended to help businesses plan, build, and manage processes through their entire lifecycle. Pegasystems SmartBPM blends process and practice rules to rapidly deploy and update solutions in response to changing circumstances. The foundation of the SmartBPM Suite is PegaRULES, Pegasystems' business rules engine that delivers dynamic and situation rule resolution to manage and optimize everyday business processes.

Gartner's 2010 Magic Quadrant :

Gartner's 2010 Magic Quadrant for CRM Customer Service Contact Centers is a must-read study for anyone involved in CRM and customer service. Pegasystems is positioned in the Leader Quadrant in the 2010 report. Gartner's Magic Quadrant notes that, We are seeing a much greater need for strong mash-up capabilities that allow organizations to embed existing applications within the service representative's desktop. We also see strong demand for a development environment within which the user organization can design its own business objects, workflows, and business processes without resorting to vendor support. We expect this demand for composite applications through in-house development, and application extension to the Internet/Web site to accelerate. We continue to see a great need for advanced decision support and complex knowledge-solution capabilities, business rule engines, and customer feedback management.